Frequently Asked Questions:


Is MoonFiber™ sold at any other retailers?

No. MoonFiber.co is the exclusive destination for MoonFiber™ hair products.

What does PHASE 1, PHASE 2, PHASE 3 mean?
The MoonFiber™ experience is built on 3 phases-

PHASE 1: prep your hair
PHASE 2: style your hair
PHASE 3: perfect your hair

Our products work best when used together in synergy.

Do you ship internationally?
Yes! We ship worldwide to most countries.

What's the best way to use MoonFiber™ ?
Refer to the video tutorial here

How do I know which product I should use for my hair type?
Each product has a different function & is designed to be versatile in usage.
All Moon Fiber™ products are designed to work in synergy.
For best results purchase the Complete Lunar Eclipse Kit
(limited time: free shipping on all Total Lunar Eclipse Kits)

For additional info, refer to the following chart:

Situation:
Dry frizzy or poofy hair?

Use the following remedy combination:
(PHASE 1) Moon Shine™
+
(PHASE 2) Ice Balm™ or Moon Milk™
+
(PHASE 3) Tektite Wax™

Situation:
Hair that lacks volume?

Use the following remedy combination:
(PHASE 1) Lunar Dust™
+
(PHASE 2) Moon Milk™ or Ice Balm™
+
(PHASE 3) Tektite Wax™ + Moon Freeze™

I placed an order. When will my package arrive?
ATTENTION: DUE TO HIGH DEMAND, ALL ORDERS PLACED IN MARCH, APRIL & THE FIRST HALF OF MAY WILL BE SHIPPING ON MAY 15TH. The normal processing time for orders is 2-5 business days.After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally.

What are your shipping & handling rates?
We ship to most countries worldwide via USPS for all domestic and international packages. Shipping & Handling Charges are as follows:

Limited time: All Complete Lunar Eclipse Kit orders receive free shipping.

All other orders:

$8.95 (+1.00 each additional item) for domestic, all states within the USA.

$14.95 (+2.00 each additional item) for most international countries.

Orders can be tracked at USPS

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges once the package has exited the United States.

REFUND POLICY:

We do not accept returns, exchanges or refunds. All sales are final. Once an order has been placed it cannot be cancelled. Please refer to the above FAQS or contact us if you have any questions about the products prior to placing an order.